Frequentlyasked questions
Please take a minute to read through our FAQ page and hopefully you’ll find the answers you’re looking for, and if not we’re just a phone call away – call us at (716) 714-6466. We look forward to hearing from you!
How do I make an Appointment?
We are available by appointment only on Monday-Friday. Our daily practice hours can be found on our homepage. To schedule an appointment please call us at (716) 714-6466.
If you are a new client please fill out our New Client Form prior to your appointment so that we can know best how to meet your pets needs.
What Forms of Payment do you accept?
We accept cash and all major credit cards excluding American Express at this time.
Payment is due at the time of service.
How Long a Visit will take?
What happens if my pet is humanely euthanized or passes away at home?
We understand how hard is to lose a beloved pet and then be faced with the difficult and painful decision of how to honor them after death; maybe a home burial or perhaps you are considering cremation. If cremation is planned, then we can arrange for the crematorium to come to our hospital to collect your pet after they have passed away. If your pet passes away naturally at home, then please contact the hospital directly and we will help guide you on the next steps to take. We realize how difficult it can be to entrust your cherished pet with “strangers,” but we promise you that they will treat them as if they were their own.
What If I have an emergency?
